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Our Terms & Conditions Shape Your Account

When you open an account at erek23, you're entering into a straightforward agreement that protects both of us.

Account SecurityWithdrawal RulesDispute Process

What You Need to Know About Our Terms

erek23 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply to everyone who holds an erek23 account, regardless of which payment method you use or where you play from within supported regions. Access and eligibility depends on local law. Your account is personal and non-transferable; you are responsible for keeping your

1
login credentials secure and all activity under your account is your responsibility. We reserve the right to suspend or close any account that violates these terms, including duplicate accounts, bonus abuse, or suspected fraud. All deposits and withdrawals are processed according to the payment rail you
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select—DANA, OVO, GoPay or QRIS deposits typically clear within one minute, and withdrawals are verified before funds leave our system. Currency and amounts are displayed clearly before you confirm any transaction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

Contact Us When Questions Arise

If you have a question about these terms or how they apply to your account, our support team is ready to help.

Live Chat Open the chat window inside your account dashboard for immediate help with terms questions, account access issues, or clarification on payment and withdrawal policies.

Email Support Send detailed questions about account rules or terms disputes to our support inbox and receive a full response from our compliance team within 24 hours.

Account Settings Review and update your account information, payment preferences and communication settings directly in your player dashboard under Account & Security.

YOUR ACCOUNT PROTECTION

How We Handle Data and Dispute Resolution

We take account security and fair play seriously, which is why our Terms & Conditions spell out exactly how we handle your data, verify your identity, process disputes and protect your funds.

Data Security

Your login credentials, payment details and account history are encrypted using industry-standard SSL protocols. We do not store full payment card numbers; all transactions route through secure payment processors.

Account Verification

Before your first withdrawal, we verify your identity and payment method to comply with anti-fraud and local regulations. This process typically completes within one business day.

Dispute Resolution

If you dispute a transaction, game outcome or policy interpretation, submit a formal request through Account Settings or email support. We investigate and respond within 72 hours with our findings.

Withdrawal Verification

Every withdrawal is checked for fraud and compliance before processing. Approved withdrawals to DANA, OVO, GoPay and QRIS typically arrive within one business day.

Data Retention

We retain account records for the duration of your membership plus seven years for regulatory compliance. You may request deletion of non-essential data by contacting support.

Policy Updates

If we update these Terms & Conditions, we notify you by email at least 30 days in advance. Continued account use after the notification date means you accept the updated terms.

Frequently Asked Questions About Our Terms

These questions come straight from players in Bandung, Medan and across Indonesia who want to understand the rules before they start. We've answered them here to make sure your account experience is clear and confident from day one.

If we detect a violation—such as duplicate accounts, bonus abuse, fraud, or unlawful activity—we may suspend your account immediately and forfeit any remaining balance. We will email you with the reason and provide a dispute window if you believe the action was in error.

No. Your account is personal and non-transferable. Sharing login credentials or allowing others to use your account violates our terms and can result in suspension. Each person must open their own account with their own payment method.

After you request a withdrawal, we verify your identity and check for fraud compliance—this usually takes a few hours. Once approved, transfers to DANA, OVO, GoPay and QRIS typically arrive within one business day. Bank transfers may take one to two business days.

We collect your name, date of birth, email, phone number and payment details to verify your identity and comply with anti-money-laundering regulations. This information is encrypted and never sold to third parties. We use it only for account management, payment processing and dispute resolution.

No. The terms are fixed once you accept them when you open your account. However, if we make changes to the terms themselves, we notify you 30 days in advance via email. You can choose to close your account if you disagree with the new terms.

Submit a formal dispute through Account Settings within 14 days of the transaction. Include the game name, date, time and your account balance before and after the round. Our compliance team investigates and responds within 72 hours with a detailed explanation and any corrective action.

Contact support via email or live chat to request data deletion. We will remove non-essential personal information within 30 days, though we retain transaction records and verification documents for seven years as required by law.

Our Terms & Conditions Shape Your Account

Contact Us When Questions Arise

How We Handle Data and Dispute Resolution

Data Security

Account Verification

Dispute Resolution

Withdrawal Verification

Data Retention

Policy Updates

Frequently Asked Questions About Our Terms

01 What happens if I violate the Terms & Conditions?

02 Can I share my account with family or friends?

03 How long does a withdrawal take after I request it?

04 What personal information do you collect and how is it used?

05 Can I change my Terms & Conditions after I open my account?

06 What if I believe a game outcome was incorrect or unfair?

07 How do I request deletion of my personal data?

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