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Your Account is Yours – Here's How We Protect It

When you open an account on erek23, your deposit, withdrawal and personal data are protected by clear rules we keep visible.

Account verification on signupEncrypted withdrawal verificationData access on requestPayment method tracking

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Our Legal Posture and Your Rights

erek23 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

erek23 operates where local law permits. Your account access, deposit and withdrawal eligibility, and data handling depend on local law in your region. We store account information securely and retain it as long as your account is active, plus a retention period for legal compliance after

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closure. When you request access to your personal data, a copy of what we hold about you — including deposit history, verification documents and communication logs — is sent to your registered email within seven business days. If you dispute a transaction or believe we've mishandled
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your information, you can contact our support team via the channels listed below and we'll investigate within 14 days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Reach Our Legal and Compliance Team

Email Support Send account or data queries to our compliance inbox and receive a response within one business day. Include your account ID and describe your issue clearly so we can route it correctly.

Live Chat – 24 Hours Open the chat widget in your account lobby. Our support team can answer immediate questions about account access, data requests, and payment verification steps throughout the day and night.

Account Settings Panel Visit Settings > Legal & Privacy inside your account to view your data, update contact details, or submit a data-access request directly. Requests are processed within the timeline we outline in our data policy.

SECURITY & TRANSPARENCY

How We Handle Your Data and Account Safety

Data Encryption

All deposits, withdrawals and personal details are encrypted in transit and at rest using industry-standard protocols. Your password is never stored in plain text and cannot be recovered — only reset through verified email or phone.

Withdrawal Verification

Before we send money back to your DANA, OVO, GoPay or QRIS account, we verify your identity and confirm the destination matches your registered payment method. This step protects you from unauthorized transfers.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your preferences and detect suspicious account activity. You can manage cookie settings in your browser; declining non-essential cookies may limit features but does not block account access.

Account Closure & Data Retention

Close your account anytime through Settings > Account. After closure, we retain transaction records and identity verification for 24 months for legal and dispute purposes, then delete all personal data permanently.

Third-Party Access

We never sell your data. Third-party partners — payment processors, fraud-detection services and support platforms — access only what they need to process your transactions or serve you securely.

Request Changes or Removal

Update your contact details, payment methods or communication preferences anytime in Settings. To request data removal, submit a formal request via our compliance email and we'll confirm deletion within 14 days where applicable.

Frequently Asked Questions About Legal & Privacy

Personal details like name, email and payment info are deleted after 24 months. Transaction records and verification documents stay on file for legal compliance. You can request a final data export before closure through Settings > Legal & Privacy.

After we process your withdrawal, you'll see a confirmation in your account history with a timestamp and destination method. The funds typically arrive in your DANA or OVO wallet within 60 seconds. Check your payment app's transaction log to confirm receipt.

Yes. Go to Account Settings > Download Data and we'll compile your deposit history, game session logs, balance changes and support interactions into a file sent to your email within seven business days.

Contact our support team immediately via live chat or email with details of the suspicious activity. We'll freeze your account, investigate the incident within 48 hours and restore any unauthorized withdrawals if fraud is confirmed.

Our data handling follows applicable privacy regulations where we operate. Where local law permits, we maintain transparency about data collection, storage and retention. Contact our compliance team if you have region-specific questions.

Submit a dispute through Account Settings > Transaction History by clicking the three-dot menu next to the transaction. Provide your reason and any supporting details. Our team reviews disputes within 14 days and communicates the outcome via email.

Both GoPay and QRIS transactions are encrypted and routed through secure payment gateways. We never store your payment credentials — only a token that lets us process deposits and withdrawals on your behalf without retaining sensitive card or account data.

Your Account is Yours – Here's How We Protect It

Reach Our Legal and Compliance Team

How We Handle Your Data and Account Safety

Data Encryption

Withdrawal Verification

Cookie & Tracking Policy

Account Closure & Data Retention

Third-Party Access

Request Changes or Removal

Frequently Asked Questions About Legal & Privacy

01 What happens to my data if I close my account?

02 How do I know my withdrawal reached my DANA or OVO account?

03 Can I access a full record of my account activity?

04 What's your policy if I believe my account was accessed without my permission?

05 Do you comply with data privacy laws in Indonesia?

06 How can I dispute a charge or transaction on my account?

07 Is my payment method secure when I use GoPay or QRIS?

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