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Your Privacy on erek23 – Clear, Direct, and Yours to Control

When you open an account with erek23, your personal data—from your login credentials to your DANA, OVO, GoPay and QRIS payment details—is protected under strict encryption and access…

Encrypted payment dataDANA, OVO, GoPay, QRIS securedAccount access control

Explore the Lobby Read FAQ

What This Privacy Policy Covers

erek23 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This privacy policy governs how erek23 collects, processes, and stores your information when you register, deposit funds via DANA, OVO, GoPay or QRIS, place wagers, or request withdrawals. We collect identifiers such as your name, email address, phone number, and account credentials; payment information linked to

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your chosen deposit method; device data including IP address and browser type; and game activity logs to detect fraud and verify account ownership. Data retention depends on local law and our compliance obligations—account records are kept for the duration of your membership plus a statutory hold
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period after closure. Access to your information depends on local law and your location; where local law permits, you may request a data export or deletion.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

Your privacy questions deserve a direct answer. We keep multiple channels open so you can reach our team in the way that suits you best—whether you prefer live chat during peak hours…

Live Chat Support Available daily 08:00–22:00 WIB via the help icon in your account lobby. Ask about data requests, privacy settings, or account security in real time.

Email Requests Send privacy inquiries, data deletion requests, or account access forms to [email protected]. We respond within 48 hours with detailed confirmation of your request status.

In-App Privacy Center Open your account settings, select 'Privacy & Security', and view your stored data summary, payment history, and opt-out preferences all in one place.

HOW WE PROTECT YOU

Data Security and Your Account Control

erek23 uses industry-standard encryption for all data in transit and at rest—your DANA, OVO, GoPay and QRIS credentials travel across TLS 1.2 or higher, and stored records are encrypted with AES-256.

Encryption Standard

All payment and identity data encrypted with TLS 1.2+ in transit; AES-256 encryption at rest. Credentials for DANA, OVO, GoPay and QRIS are never stored in plain text.

Access Logging

Every login, withdrawal request, and payment method change is logged with timestamp and IP address. You can view your access history in Account Security and spot unauthorized activity instantly.

Data Minimisation

We collect only what's needed to verify your identity, process your deposits and withdrawals, and comply with law. No unnecessary personal details are stored or sold.

Third-Party Limits

Payment processors see only what's required to clear your transaction. No profile data, game history, or contact details is shared with external advertisers or partners without your explicit consent.

Retention Schedule

Active account data is kept as long as your membership is open. After account closure, personal records are held for the statutory retention period required by local law, then securely deleted.

Your Deletion Right

Request full data deletion in Account Settings → Privacy Requests. We confirm removal within seven days; legal holds remain only as required by law.

Common Privacy Questions

Real players from Bandung to Medan ask us how their data flows through the platform—where it lives, who sees it, and what happens if they want it gone. These are the answers we give every day.

Your payment credentials are tokenised immediately—we don't store the full card or wallet ID. Only a unique token is saved in your account, and the actual payment details remain with your bank or e-wallet provider. Transactions are encrypted end-to-end, and your credentials never appear in our game logs.

Yes. Go to Account Settings → Privacy & Security → Download My Data. You'll receive a complete export of your name, email, phone, payment methods, deposit/withdrawal history, and game activity in a readable format within 48 hours.

Your account profile is archived for the statutory retention period required by local law where you registered—typically 6–12 months—then permanently deleted. Withdrawal verification files and fraud-detection logs may be retained longer where law permits, but your personal contact details are removed.

Only authorised staff in Compliance, Fraud Prevention, and Customer Support can view your data, and only when needed to verify transactions, investigate disputes, or respond to your support requests. Access is logged and audited monthly.

No. We do not sell personal data. Payment processors receive only what's necessary to clear your deposits and withdrawals. Where local law permits, we may use aggregated, anonymised data for product research—never individual profiles or contact details.

Submit a deletion request through Account Settings → Privacy Requests → Permanently Close Account. We'll deactivate your login within 24 hours and remove your personal data within seven days, retaining only what's mandated by law.

Check Account Security in your settings to see every login with date, time, device type, and IP address. If you spot unfamiliar activity, change your password immediately and contact our live chat team at [email protected] to report the incident.

Your Privacy on erek23 – Clear, Direct, and Yours to Control

Contact Us About Your Privacy

Data Security and Your Account Control

Encryption Standard

Access Logging

Data Minimisation

Third-Party Limits

Retention Schedule

Your Deletion Right

Common Privacy Questions

01 What happens to my DANA, OVO, GoPay and QRIS details when I deposit?

02 Can I see what personal data erek23 has about me?

03 How long do you keep my information after I close my account?

04 Who has access to my account data inside erek23?

05 Do you sell my data to third parties or advertisers?

06 What if I want to delete my account and all my data?

07 How do I know if my account has been accessed without my permission?

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